Track Speq operates with an ISO 9001:2015-certified quality management system. Our Quality department defines how each track project, each material supply and each railcar mover service is planned, controlled and delivered, and verifies that this is carried out.
For the customer, this means measurable, documented results: clear specifications before starting, controls during execution and written evidence at closeout.
ISO 9001:2015 Quality Management System
Our management system covers, for example: design, construction and maintenance of railroad tracks; sale of track materials; and sale, rental and service of railway equipment. It is documented in procedures for each process, measured with indicators and periodically reviewed by management.
For work on the Ferromex and CPKC networks, we also apply each railroad’s technical specifications.
Quality Control by Business Line
Each type of work has its own control points and its own evidence:
| Business line | What we control | Evidence the customer receives |
|---|---|---|
| Track construction and maintenance | Gauge, leveling, alignment, superelevation, tie spacing and ballast quality | Release protocols for each section and photographic report |
| Track material | Product specification, manufacturer’s certificates and receiving inspection | Quality certificate and lot traceability. |
| Railcar movers and equipment | Shuttlewagon manufacturer’s procedures, genuine spare parts and performance tests | Delivery checklist and service report |
| Ultrasonic rail inspection | Equipment calibration and technician qualification | Defect report with location and classification |
Documented Delivery
When we complete a project or service, we deliver a quality dossier with the release protocols, material certificates, test reports and as-built drawings or sketches. This dossier makes customer audits and future maintenance of the facility easier.
Quality Audits
We audit our management system through internal audits that follow the ISO 19011 guidelines, and we undergo external audits by the certification body. We also receive audits from customers and from the railroads we work with.
Nonconformities, Complaints and Continuous Improvement
When something does not turn out as specified, we record it, investigate the root cause and apply a corrective action with an owner and a due date. If you are a customer and want to report a quality complaint, write to us at ventas@trackspeq.com.
We measure customer satisfaction at the close of each project and track indicators such as on-time deliveries and rental equipment availability. The results feed into the system’s improvement decisions. Staff training in these processes is handled by Human Resources and the Training department.
Is Track Speq ISO 9001:2015 certified? Yes. Track Speq operates with an ISO 9001:2015-certified quality management system. The certification is externally audited on a periodic basis.
What does Track Speq’s quality management system cover? It covers the design, construction and maintenance of railroad tracks, the sale of track materials, and the sale, rental and service of railcar movers and railway equipment.
How do I request a copy of Track Speq’s ISO 9001 certificate? Write to ventas@trackspeq.com or ask your Sales representative. We will send you the current certificate with its scope for your supplier registration or evaluation process.
What quality documentation does Track Speq deliver when a project is completed? A quality dossier with release protocols for each section, certificates for the installed materials, test reports and as-built drawings or sketches.
How do I report a quality complaint to Track Speq? Write to ventas@trackspeq.com with a description of the problem, the project or equipment, and photographic evidence if you have it. We record the complaint, investigate its root cause and inform you of the corrective action and its timeframe.
What is the difference between ISO 9001 and ISO 19011? ISO 9001 sets out the requirements for a quality management system and is certifiable. ISO 19011 is a guideline for planning and conducting management system audits and is not certifiable. Track Speq is ISO 9001:2015 certified and uses ISO 19011 for its internal audits.
To request a copy of our ISO 9001:2015 certificate, coordinate an audit or report a complaint, write to us at ventas@trackspeq.com.
